Service & Support

Technical support, preventative maintenance, and system repairs for your TissueScope^TM scanners and SlideVault IMS — direct from our service engineers.

Submit a service ticket Technical support, maintenance, & repairs Call our support line +1 (519) 886-9013 · ext 3

Submit a service ticket

You'll receive an email confirmation as soon as your request is logged.

Name

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Contact Information

Full Name(Required)

Company/Organization(Required)

Email Address(Required)

Phone Number(Required)

Service Details

Service Type(Required)

Priority Level(Required)

What do the priority levels mean?

Urgent – Scanner / IMS system is non-functional.
High – System functional. Functionality majorly impaired.
Medium – System functional. Temporary workaround available.
Low – Minor issue, cosmetic defect, etc.

Product(Required)

Instrument Serial Number(Required)

Where do I find my serial number?

The serial number can be found on the back of your instrument. Refer to the images below:

Serial number location on the TissueScope LE — TissueScope LE

Serial number location on the TissueScope LE120 — TissueScope LE120

Serial number location on the HT-iQ — TissueScope iQ

Serial number location on the workstation — Workstation

How can we help?(Required)

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